Returns & Refund Policy

Your Health, Safety & Privacy Matter

Due to the intimate nature of our products, we are unable to accept returns, exchanges, or offer refunds for change of mind or incorrect purchases once an order has been shipped.

This policy is in place to protect the health, safety, and hygiene of all our customers. As our products are classified as intimate wellness items, we cannot verify whether a product has been used or exposed to conditions that may compromise its hygiene.

Faulty or Damaged Items

We take great pride in the quality of our products. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photographs of the issue.

Once assessed, we will, at our discretion:

• Replace the item at no additional cost; or

• Provide a refund where required under applicable consumer law.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL). You are entitled to a replacement, repair, or refund where a product has a major fault or otherwise fails to meet the consumer guarantees provided by law.

If you have any questions about your order, please contact our customer support team—we're always happy to help.